Terms and conditions

1. Who we are

• OhShip LTD, Waterpoint, The Strand, SLM1020 Sliema, Malta
• Company registration number: C 108043 (Malta Business Registry)
• VAT: MT30899303
• E-mail: info@ohship.dk

OhShip is a Danish-owned company registered in Malta. You can reach customer service through the contact form, the chat on our website or by e-mail.

2. Definitions

• "OhShip", "we", "us": OhShip LTD.
• "You", "the customer": the person or company who books with us.
• "Consumer": a private person who books for purposes outside their trade, business or profession.
• "Business customer": a company, or a person acting for their business.
• "Label": the shipping label (with any customs papers) that we issue for one parcel with a carrier.
• "Carrier": the transport company that carries the parcel: UPS or DHL Express.

Some rules apply only to consumers or only to business customers. This is stated where it applies.

3. Our service

3.1 OhShip sells shipping labels for parcels sent with UPS and DHL Express, at prices based on OhShip's agreements with these carriers. You book and pay with us, we create the label with the carrier, and you hand the parcel to the carrier at a service point or by pickup.

3.2 OhShip does not transport parcels. The carrier transports the parcel under its own terms and conditions of carriage, which set out, among other things, which goods and sizes are accepted, the carrier's liability and how to claim: DHL Express terms and conditions of carriage and UPS terms and conditions of carriage. When you book, you accept that these terms apply to the transport.

3.3 OhShip is for private persons and businesses. Labels are for your own shipments and may not be resold.

3.4 The booking form shows the countries, carriers and services you can book at any time. Delivery times shown are the carriers' estimates, not guarantees.

3.5 Business customers with a separate written agreement with OhShip, for example to pay later on invoice or to use our API, follow that agreement where it differs from these terms.

4. Booking

4.1 When you book, you enter where the parcel goes from and to, its weight, size, contents and value, the sender and the receiver, and you choose a carrier and a service. For DHL Express shipments with a value, you can add insurance (section 10). For shipments that leave the EU customs area, you also fill in a customs invoice.

4.2 You must give correct and complete information, including addresses, phone numbers, weight, size, contents and value. The price and the label are based on what you enter.

4.3 We check the contents description automatically with AI and tell you if something cannot be sent. From your description we write a short English description, which is printed on the label and the customs papers. Check it before you pay.

4.4 We check the sender's phone number with a code sent by SMS.

4.5 The contract is made when you have paid and we have issued the label. You receive the label and a receipt by e-mail. If you have an account, you also find them in your account.

5. Prices and payment

5.1 The price is shown before you pay. For private customers, prices include VAT. Business accounts see prices without VAT, and VAT is added where it applies.

5.2 There are no fees on top of the price of the label and, if you choose it, the insurance. The exceptions are the price difference in section 6 and the carrier's return costs in section 9.4.

5.3 You pay by card through our payment provider Stripe. Card details go directly to Stripe and never reach us. The amount is reserved on your card when you pay and is only charged for labels we issue. If a label cannot be issued, the reservation is released. In "My profile" you can save a card for later bookings and remove it again.

5.4 Business customers who have agreed to pay later receive invoices according to their agreement.

6. Price difference if the parcel is larger or heavier

6.1 The price depends on the weight and size you enter. Carriers charge by the weight of the parcel or by its volume weight, whichever is higher. The carrier weighs and measures the parcel.

6.2 If the parcel is heavier or larger than the label you bought, OhShip may invoice you the difference between the price you paid and the price for the parcel's actual weight and size. We add no fee to the difference.

6.3 The invoice is sent by e-mail and shows the carrier's weight and measurements. If you disagree, contact customer service within 30 days of the invoice. We look into it with the carrier and correct the invoice if the carrier's measurement was wrong.

7. Labels: validity, use and mistakes

7.1 A label paid by card must be handed to the carrier within 30 days of purchase. Labels that have not been used within 30 days are cancelled automatically with the carrier and can no longer be used. For business customers who pay later on invoice, the period in their agreement applies.

7.2 Unused labels are not refunded, also when they are cancelled after 30 days.

7.3 A label may be used for one parcel only. You may not copy or reuse a label, or use a label that has been cancelled. If you do, the shipment has not been paid for, and we may invoice you the price of it. The carrier may also stop the parcel or return it.

7.4 If there is a mistake on your label, for example in an address, contact customer service before you send the parcel and give us the order or tracking number. We will help you correct it.

7.5 Print the label clearly and attach it so that it is fully visible and the barcode can be scanned.

8. Right of withdrawal and cancellation

8.1 As a consumer you normally have 14 days to withdraw from a purchase made online. A label is a service that we perform at once: when you pay, you ask us to issue the label straight away and confirm that you know you lose the right of withdrawal once the label has been issued. When the label has been issued, the service has been fully performed and you can no longer withdraw. We save your request, the version of these terms and the time.

8.2 Until you pay, you can leave the booking at any time without cost.

8.3 After the label has been issued, it cannot be cancelled for a refund. Unused labels are not refunded (section 7.2), and mistakes are corrected through customer service (section 7.4).

8.4 Business customers have no right of withdrawal.

8.5 You can delete your account at any time in "My profile". Labels you have already bought are still covered by these terms.

8.6 We may close an account if it is seriously misused or if invoices are not paid. We tell you first when we can.

9. Contents, packaging and customs

9.1 You must follow the carriers' rules for what may be sent (for example dangerous goods and batteries), for maximum weight and size, and for packaging. Pack the parcel so that it can stand normal handling.

9.2 Shipments that leave the EU customs area need a customs invoice with a correct description, value and country of origin. The receiver normally pays import duties and taxes under the carrier's terms.

9.3 If the carrier refuses a parcel, or the parcel cannot be delivered or is refused by the receiver, the carrier handles it under its terms, usually by returning it to the sender.

9.4 If the receiver refuses the parcel or it cannot be delivered, and the carrier returns it to the sender, OhShip may invoice you the return costs the carrier charges. We add no fee to them.

10. Insurance (DHL Express)

10.1 For DHL Express shipments with a declared value, you can add insurance when you book. The price is shown before you choose it: 1 % of the declared value, at least EUR 11 or the same amount in your currency.

10.2 The insurance is DHL Express's shipment insurance. It follows DHL Express's terms and conditions of carriage, section 8 "Shipment Insurance", which set out what is covered and what is not: DHL Express terms and conditions of carriage.

10.3 If you need to claim, contact our customer service and we will help you make the claim with DHL Express.

10.4 Without insurance, the carrier's standard liability under its terms applies.

11. Delays, loss, damage and claims

11.1 If a parcel is delayed, lost or damaged, contact our customer service with the tracking number. We open the case with the carrier for you and keep you informed.

11.2 Compensation follows the carrier's terms and liability limits, and the insurance if you bought it. Report damage as soon as possible: the carriers have deadlines for claims.

11.3 Business customers must raise any objection to an invoice from OhShip within 30 days of the invoice date. Consumers should contact us as soon as possible; this does not limit your statutory rights.

12. Liability

12.1 OhShip is responsible for its own service: the booking, the label, the payment and customer service. The carrier is responsible for the transport (loss, damage and delay) under its terms. We help you make claims against the carrier.

12.2 For business customers, OhShip is not liable for indirect loss, such as lost profit, lost revenue or costs caused by system errors or interruptions, and OhShip's total liability for an order is limited to the price paid for that order.

12.3 Nothing in these terms limits liability that cannot be limited by law, or the rights consumers have under mandatory consumer law.

13. Your account

13.1 Keep your login details to yourself. Tell us at once if you think someone else has used your account.

13.2 You can change your details in "My profile". Business accounts: the company name and VAT number are checked when the account is created and can be changed through customer service.

14. Personal data

OhShip is the controller for the personal data we process to deliver our service. Our privacy policy explains what we process, why, for how long, and your rights. When you give us the details of a receiver or another person, make sure you may share them with us for the shipment.

15. Changes to these terms

We may change these terms, for example when we add services or when the law changes. Changes apply to bookings made after the change; the terms in force when you booked apply to that booking. The version and the date at the top show which version applies. We tell registered customers about important changes by e-mail before they take effect.

16. Complaints and disputes

16.1 If you are not satisfied, contact us first at info@ohship.dk. We will try to find a solution with you.

16.2 As a consumer you can also complain to a consumer complaints body:

• Denmark: Nævnenes Hus, the Consumer Complaints Board (Forbrugerklagenævnet) (naevneneshus.dk)
• Finland: the Consumer Disputes Board (Kuluttajariitalautakunta) (kuluttajariita.fi)
• Malta: the Malta Competition and Consumer Affairs Authority (MCCAA) (mccaa.org.mt)

For a dispute with a company in another EU country, the European Consumer Centre in your country can also help you (ECC-Net).

16.3 These terms are governed by Maltese law. If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you can bring a case before the courts of that country.

16.4 For business customers, Maltese law applies and disputes are settled by the courts of Malta.