Need help?

• OhShip is a platform that allows you to easily compare shipping rates and services from different carriers like DHL and UPS. You can purchase shipping labels directly through our website, print them, and then drop off your package at a designated service point or book a pickup directly with the carrier.

Using OhShip is quite simple.

1. Enter information about where the package is being sent from and to.
2. Fill in details about the package.
3. Fill in the name, address, telephone number, and email of the sender and recipient.
4. Choose the carrier and delivery method.

Once you've purchased a shipping label, print it out and attach it to the package.

We've created a how-to guide here.

Drop off the package at any drop-off point or call DHL/UPS for pickup. You can track it using the unique tracking number.

• OhShip simplifies the shipping process by allowing you to compare rates from multiple carriers in one place. We offer a user-friendly platform for purchasing labels and tracking your shipments. Save up to 70% compared to the carriers' list prices.

• Yes, we take the security of your information very seriously. We use industry-standard encryption and security measures to protect your personal and payment information. Card details are entered directly with our payment provider Stripe and never reach us.

Read how we process your data in our privacy policy.

• You can contact our customer support team through the contact form on our website here. We strive to respond to all inquiries as quickly as possible.

• Currently, we offer shipping services through DHL and UPS. We may add more carriers in the future to provide you with even more options.

• We offer a variety of shipping services, including express and standard options, depending on the carrier and destination. You can see the available options and estimated delivery times when you compare rates on our website.

• Yes, you can send parcels with DHL Express and UPS to every country in the EU, often with next-day delivery.
• Destinations outside the EU (for example the UK, Norway, Switzerland or the USA) are offered when they are available. The booking form always shows the countries you can book right now.
• For parcels outside the EU you fill in a customs invoice with a clear description in English, the value and the country of origin, and the receiver may have to pay import duties and taxes.

• Yes, there are certain items that are prohibited or restricted from shipping, such as hazardous materials, flammable liquids, and certain other items. Please refer to the terms and conditions of the specific carrier you choose for a complete list of prohibited items. You can find the prohibited items here.

Read here what you should avoid in your package

DHL PROHIBITED AND RESTRICTED ITEMS - WHAT YOU CAN AND CAN’t SEND WITH DHL

what you can and can’t send?

• Devices with the battery installed (phones, laptops, tablets, cameras, watches) can be sent when they are switched off, protected against switching on and packed well. Since 2026 the air rules also ask for a low charge: send them at 30 % or less.
• Loose batteries cannot be sent: spare batteries, power banks, battery packs and e-bike or scooter batteries, and batteries packed next to a device.
• When you describe the contents in the booking form, we check them automatically and tell you if something can't be sent. You can also see the full list here.

• Yes, but you book it directly with the carrier: OhShip cannot book pickups for you. Once you have bought your label, book a pickup with UPS on ups.com or with DHL Express on dhl.com, using the tracking number on the label.
• You can also drop the parcel off at a service point. Find the nearest one on our Service points page.

• You can find the nearest drop-off location on our Service Points page here. Simply enter your postcode and address to search for nearby locations.

• Yes, with UPS you can send up to 10 parcels to the same receiver in one booking. On the package step, press "Add another parcel" and enter the size and weight of each parcel.
• You pay once and get one PDF with all the labels: one label per parcel, and each parcel needs its own. Every parcel has its own tracking number.
• DHL takes one parcel per order. Parcels to different receivers are booked as separate orders.

• Shipping costs are determined by several factors, including the weight and dimensions of your package, the destination, and the shipping service you choose. OhShip pulls real-time rates from our partner carriers to provide you with the most accurate pricing.

• No. You pay the price shown when you book: the price of the label and, if you choose it, insurance. There are no other fees.
• We may invoice you afterwards in two cases: the price difference, if the carrier measures that the parcel is heavier or larger than the label you bought, and the return costs the carrier charges, if the receiver refuses the parcel or it cannot be delivered and the carrier returns it to you. We add no fee to them. Read more in our terms and conditions.

• We accept a variety of payment methods, including Visa, MasterCard, MaestroCard, JCB, American Express, and Diners Card.

• Prices for private customers include VAT. Business accounts see prices excluding VAT, and VAT is added where it applies.

• You can track your package using the tracking number provided on your shipping label. Simply enter the tracking number in the "Track Package" field on our homepage here.

• If your package is delayed, please first check the tracking information for updates. If you have further questions or concerns, please contact our customer support team here, and we will assist you in contacting the carrier.

• If your package is lost or damaged during shipment, you have the option to open a case. Contact us via this contact form here, and we will get back to you as soon as possible! As a general rule, we adhere to the compensation limits set by the shipping companies.

• Sometimes, tracking information may take a little time to update. If you haven't seen any updates for 24-48 hours, please contact our customer support team here with your tracking number, and we'll investigate the issue.

• If the recipient refuses the package, the carrier handles it under its own terms and usually returns it to the sender. When the carrier returns it, we may invoice you the return costs the carrier charges, with no fee on top. Contact our customer service here, and we will help you.

• You can create an account for free on our website here. Creating an account makes it easier to manage your shipments and track your order history.

• No, you don’t need to create an account in order to send with us. However, if you wish to create an account, it's free and also makes it easy for you to order package shipments in the future, as you won't have to enter the information again.

• You can change your account information by logging in to your account and going to the "My Account" section.

• You can reset your password by clicking on the "Forgot Password" link on the login page here.

• Once you have purchased a shipping label, you will receive a link to download and print it. You will need a printer to print the label.

• We recommend using standard A4 paper to print your shipping label. Make sure the label is printed clearly and legibly.

• Attach the shipping label securely to your package using clear packing tape. Make sure the entire label is visible and that the barcode is not covered.

• No, we do not currently offer packing supplies. You will need to provide your own boxes, tape, and other packing materials.

• Make sure your package is securely packed to prevent damage during shipping. Use appropriate packing materials, such as bubble wrap or packing peanuts, to protect fragile items.

• A label paid by card must be used within 30 days of purchase, so you don't need to send the parcel right away. Labels that are not used within 30 days are cancelled automatically and cannot be used afterwards. Unused labels are not refunded.
• Business accounts that pay later on invoice follow the period in their agreement.

• Contact our customer service here before you send the parcel, and give us the order or tracking number. We will help you correct the label.
• The label is not refunded, but we correct it for you.

• No. Unused labels are not refunded, also when they are cancelled automatically after 30 days. Read more in our terms and conditions.