Need help?

• OhShip is a platform that allows you to easily compare shipping rates and services from different carriers like DHL and UPS. You can purchase shipping labels directly through our website, print them, and then drop off your package at a designated service point or arrange for a pickup.

Using OhShip is quite simple.

1. Enter information about where the package is being sent from and to.
2. Fill in details about the package.
3. Fill in the name, address, telephone number, and email of the sender and recipient.
4. Choose the carrier and delivery method.

Once you've purchased a shipping label, print it out and attach it to the package.

We've created a how-to guide here.

Drop off the package at any drop-off point or call DHL/UPS for pickup. You can track it using the unique tracking number.

• OhShip simplifies the shipping process by allowing you to compare rates from multiple carriers in one place. We offer a user-friendly platform for purchasing labels and tracking your shipments. Get up to 80% discount on rates compared to going directly to the carrier.

• Yes, we take the security of your information very seriously. We use industry-standard encryption and security measures to protect your personal and payment information.

• You can contact our customer support team through the contact form on our website here. We strive to respond to all inquiries as quickly as possible.

• Currently, we offer shipping services through DHL and UPS. We may add more carriers in the future to provide you with even more options.

• We offer a variety of shipping services, including express and standard options, depending on the carrier and destination. You can see the available options and estimated delivery times when you compare rates on our website.

• Yes, you can ship internationally with OhShip. We offer international shipping services through our partner carriers.

• Yes, there are certain items that are prohibited or restricted from shipping, such as hazardous materials, flammable liquids, and certain other items. Please refer to the terms and conditions of the specific carrier you choose for a complete list of prohibited items. You can find the prohibited items here.

Read here what you should avoid in your package

DHL PROHIBITED AND RESTRICTED ITEMS - WHAT YOU CAN AND CAN’t SEND WITH DHL

what you can and can’t send?

• Yes, you can schedule a pickup for your package with DHL or UPS. You can select this option when you purchase your shipping label through OhShip, if available.

• You can find the nearest drop-off location on our Service Points page here. Simply enter your postcode and address to search for nearby locations.

• Shipping costs are determined by several factors, including the weight and dimensions of your package, the destination, and the shipping service you choose. OhShip pulls real-time rates from our partner carriers to provide you with the most accurate pricing.

• No, there are no hidden fees or charges when you use OhShip. The price you see on our website is the price you will pay for your shipping label.

• We accept a variety of payment methods, including Visa, MasterCard, MaestroCard, JCB, American Express, and Diners Card.

• Yes, all prices displayed on OhShip include VAT.

• You can track your package using the tracking number provided on your shipping label. Simply enter the tracking number in the "Track Package" field on our homepage here.

• If your package is delayed, please first check the tracking information for updates. If you have further questions or concerns, please contact our customer support team here, and we will assist you in contacting the carrier.

• If your package is lost or damaged during shipment, you have the option to open a case. Contact us via this contact form here, and we will get back to you as soon as possible! As a general rule, we adhere to the compensation limits set by the shipping companies.

• Sometimes, tracking information may take a little time to update. If you haven't seen any updates for 24-48 hours, please contact our customer support team here with your tracking number, and we'll investigate the issue.

• If the recipient refuses the package, it will typically be returned to the sender. You may be responsible for return shipping costs.

• You can create an account for free on our website here. Creating an account makes it easier to manage your shipments and track your order history.

• No, you don’t need to create an account in order to send with us. However, if you wish to create an account, it's free and also makes it easy for you to order package shipments in the future, as you won't have to enter the information again.

• You can change your account information by logging in to your account and going to the "My Account" section.

• You can reset your password by clicking on the "Forgot Password" link on the login page here.

• Once you have purchased a shipping label, you will receive a link to download and print it. You will need a printer to print the label.

• We recommend using standard A4 paper to print your shipping label. Make sure the label is printed clearly and legibly.

• Attach the shipping label securely to your package using clear packing tape. Make sure the entire label is visible and that the barcode is not covered.

• No, we do not currently offer packing supplies. You will need to provide your own boxes, tape, and other packing materials.

• Make sure your package is securely packed to prevent damage during shipping. Use appropriate packing materials, such as bubble wrap or packing peanuts, to protect fragile items.

• Your shipping labels must be used within 30 days of purchase, so you don't need to send the packages right away. However, please note that unused labels are not refunded.

• We can offer to cancel your shipping label and credit the amount via your chosen payment method or help you change the wrong information. If you wish to do this, please contact us immediately here by providing the label or tracking number.

• OhShip unfortunately cannot refund a shipping label, even if you don't end up using it. You can find more information in OhShip’s Terms and Conditions.