Need help?
You can find our frequently asked questions here.
Contact us, if you have any other questions.
What is OhShip and how does it work?
- OhShip is a platform that allows you to easily compare shipping rates and services from different carriers like DHL and UPS. You can purchase shipping labels directly through our website, print them, and then drop off your package at a designated service point or arrange for a pickup.
Using OhShip is quite simple.
- Enter information about where the package is being sent from and to.
- Fill in details about the package.
- Fill in the name, address, telephone number, and email of the sender and recipient.
- Choose the carrier and delivery method.
Once you've purchased a shipping label, print it out and attach it to the package.
We've created a how-to guide here.
Drop off the package at any drop-off point or call DHL/UPS for pickup. You can track it using the unique tracking number.
What are the benefits of using OhShip instead of going directly to the carrier?
- OhShip simplifies the shipping process by allowing you to compare rates from multiple carriers in one place. We offer a user-friendly platform for purchasing labels and tracking your shipments. Get up to 80% discount on rates compared to going directly to the carrier.
Is my personal and payment information secure when using OhShip?
- Yes, we take the security of your information very seriously. We use industry-standard encryption and security measures to protect your personal and payment information.
How can I contact OhShip customer support?
- You can contact our customer support team through the contact form on our website here. We strive to respond to all inquiries as quickly as possible.
Which carriers can I use through OhShip?
- Currently, we offer shipping services through DHL and UPS. We may add more carriers in the future to provide you with even more options.
What types of shipping services are available (e.g., express, standard)?
- We offer a variety of shipping services, including express and standard options, depending on the carrier and destination. You can see the available options and estimated delivery times when you compare rates on our website.
Can I ship internationally with OhShip?
- Yes, you can ship internationally with OhShip. We offer international shipping services through our partner carriers.
Are there any restrictions on what I can ship?
- Yes, there are certain items that are prohibited or restricted from shipping, such as hazardous materials, flammable liquids, and certain other items. Please refer to the terms and conditions of the specific carrier you choose for a complete list of prohibited items. You can find the prohibited items here.
Read here what you should avoid in your package
DHL PROHIBITED AND RESTRICTED ITEMS - WHAT YOU CAN AND CAN’T SEND WITH DHL
Can I schedule a pickup for my package?
- Yes, you can schedule a pickup for your package with DHL or UPS. You can select this option when you purchase your shipping label through OhShip, if available.
How do I find the nearest drop-off location?
- You can find the nearest drop-off location on our Service Points page here. Simply enter your postcode and address to search for nearby locations.
How does OhShip determine shipping costs?
- Shipping costs are determined by several factors, including the weight and dimensions of your package, the destination, and the shipping service you choose. OhShip pulls real-time rates from our partner carriers to provide you with the most accurate pricing.
Are there any hidden fees or charges?
- No, there are no hidden fees or charges when you use OhShip. The price you see on our website is the price you will pay for your shipping label.
What payment methods do you accept?
- We accept a variety of payment methods, including Visa, MasterCard, MaestroCard, JCB, American Express, and Diners Card.
Do prices include VAT?
- Yes, all prices displayed on OhShip include VAT.
How can I track my package?
- You can track your package using the tracking number provided on your shipping label. Simply enter the tracking number in the "Track Package" field on our homepage here.
What do I do if my package is delayed?
- If your package is delayed, please first check the tracking information for updates. If you have further questions or concerns, please contact our customer support team here, and we will assist you in contacting the carrier.
What happens if my package is lost or damaged?
- If your package is lost or damaged during shipment, you have the option to open a case. Contact us via this contact form here, and we will get back to you as soon as possible! As a general rule, we adhere to the compensation limits set by the shipping companies.
What if the tracking information isn't updating?
- Sometimes, tracking information may take a little time to update. If you haven't seen any updates for 24-48 hours, please contact our customer support team here with your tracking number, and we'll investigate the issue.
What happens if the recipient refuses the package?
- If the recipient refuses the package, it will typically be returned to the sender. You may be responsible for return shipping costs.
How do I create an account on OhShip?
- You can create an account for free on our website here. Creating an account makes it easier to manage your shipments and track your order history.
Do I need an account to use OhShip?
- No, you don’t need to create an account in order to send with us. However, if you wish to create an account, it's free and also makes it easy for you to order package shipments in the future, as you won't have to enter the information again.
How do I change my account information?
- You can change your account information by logging in to your account and going to the "My Account" section.
How do I reset my password?
- You can reset your password by clicking on the "Forgot Password" link on the login page here.
How do I print my shipping label?
- Once you have purchased a shipping label, you will receive a link to download and print it. You will need a printer to print the label.
What type of paper should I use to print my shipping label?
- We recommend using standard A4 paper to print your shipping label. Make sure the label is printed clearly and legibly.
How do I attach the shipping label to my package?
- Attach the shipping label securely to your package using clear packing tape. Make sure the entire label is visible and that the barcode is not covered.
Do you offer packing supplies?
- No, we do not currently offer packing supplies. You will need to provide your own boxes, tape, and other packing materials.
What are your packaging guidelines?
- Make sure your package is securely packed to prevent damage during shipping. Use appropriate packing materials, such as bubble wrap or packing peanuts, to protect fragile items.
For how long is my shipping label valid?
- Your shipping labels must be used within 30 days of purchase, so you don't need to send the packages right away. However, please note that unused labels are not refunded.
I made a mistake on my label, can I get a refund?
- We can offer to cancel your shipping label and credit the amount via your chosen payment method or help you change the wrong information. If you wish to do this, please contact us immediately here by providing the label or tracking number.
Can I get a refund for an unused label?
- OhShip unfortunately cannot refund a shipping label, even if you don't end up using it. You can find more information in OhShip’s Terms and Conditions.
