Need help?
You can find our frequently asked questions here.
Contact us, if you have any other questions.
Using OhShip is quite simple.
You start by entering information about where the package is being sent from and to.
In step 2, you fill in details about the physical form of the package.
In step 3, you fill in the name, address, telephone number, and email of the sender and recipient.
In step 4, you choose the carrier and delivery method.
Once you've purchased a shipping label, you need to print out the label and attach it to the package.
We've created a small guide for preparing your package here: How to prepare your package. Now, you just need to drop off the package at a drop off point or call DHL/UPS to pick it up at a place of your convenience. Look at the map here to find your nearest drop off point. Once you've dropped off the package, you can track it using the unique package number.
No. You don’t need to create an account in order to send with us. However, if you wish to create an account, it's free and also makes it easy for you to order package shipments in the future, as you won't have to enter the information again.
In case of loss or damage to your package, the rules in our terms and conditions apply. As a general rule, we adhere to the compensation limits set by the shipping companies.
For example:
All lost parcels shipped by DHL Express are covered under standard liability if they are not insured. It covers a percentage of your shipment value when it is deemed lost after our Customer Service department investigates the status of the parcel.
Your package labels must be used within 30 days of purchase, so you don't need to send the packages right away. However, please note that unused labels are not refunded.
On the Drop off points page, you can see an overview of DHL Express and UPS Service Points. You can search for Service Point location by postcode and possibly address. You can also zoom in on the map.
You can find our Terms and Conditions right here: OhShip’s Terms and Conditions.
On the front page of OhShip.com.mt you have a tab 'Track shipment’. Here, you can follow shipments purchased through OhShip. Regardless of your choice of carrier, you can use the same search field. Just enter your package number and press the 'Track package' button to access the status of your package.
When you have ordered a package label from OhShip follow these steps:
- Print your package label on a printer.
- Attach the package label securely to your package - avoid placing tape over the barcode.
- Drop off the package at the desired drop-off location or call for a pick up.
DHL PROHIBITED AND RESTRICTED ITEMS - WHAT YOU CAN AND CAN’T SEND WITH DHL
what you can and cant send?We can offer to cancel your shipping label and credit the amount via your chosen payment method or help you change the wrong information. If you wish to do this, please contact us here, providing the label or package number.
Unfortunately, it's not possible to provide guarantees, but we and the carriers do everything we can to ensure your package is delivered as quickly as possible.
OhShip unfortunately cannot refund a shipping label, even if you don't end up using it. You can find more information in OhShip’s Terms and Conditions.
If your package is lost or damaged during shipment, you have the option to open a case. Contact us via this contact form, and we will get back to you as soon as possible!
Unfortunately, it is currently not possible to send packages weighing more than 70 kg.
